Affiliate payouts
Your affiliate dashboard tracks every commission as it accrues. Here's how those accruals turn into money in your bank.
How accruals work
Every time a clinic you've referred is successfully billed by Stripe for their ApexMentum subscription, we automatically create a commission row in your dashboard:
- Gross amount — what the clinic paid us
- Your commission — 15% of the gross
- Status — starts as
accrued, moves topaidwhen we send a payout
You can see every accrual in your 🤝 Affiliate Program dashboard under Recent commissions.
Current payout process
We're transitioning to automated monthly Stripe Connect transfers. While that's being finalized:
- Accruals continue to be tracked in your dashboard, permanently and accurately.
- For balances over $100, we'll reach out to set up payment via Stripe transfer (preferred), ACH, or a check on request.
- We process manual payouts monthly, paid one month in arrears (e.g. April accruals paid in May).
When automated payouts ship — likely within the next quarter — your past accruals will be included in the first automated run. Nothing gets lost.
Minimum payout
To keep accounting clean for both sides, the minimum payout is $100. Balances below that roll forward to the next month.
How you'll get paid
We support a few payout methods:
- Stripe Connect transfer. The simplest. You'll set up a Stripe Express account (separate from any patient-payments Stripe account your clinic already has) and we transfer commission directly there.
- Direct ACH. For affiliates who prefer not to use Stripe.
- Check. Available on request, but slow and more expensive — we charge an admin fee to cover the costs.
We'll send you a one-time setup link once your first payout is ready to process.
Tax forms
For U.S.-based affiliates, we collect a W-9 before issuing your first payout. If your total annual commissions exceed the IRS threshold for 1099-NEC reporting, we'll issue you a 1099-NEC in January for the prior year.
For non-U.S. affiliates, we collect a W-8BEN (or equivalent) and follow your local tax reporting requirements.
Refunds and reversals
If a referred clinic gets a refund of a subscription period, we reverse the corresponding commission. You'll see the affected row's status change to reversed. Reversals are netted out of your next payout.
If a reversal would put a paid payout into the negative, we don't claw back — we offset it against future commissions.
Tracking what's been paid
Your dashboard's Payouts section shows every payout we've processed for you:
- Date paid
- Amount
- Method (Stripe / ACH / check)
- Status
Each payout has a downloadable statement listing the commission rows included.
Questions about a specific commission
Open the commission row in your dashboard. You'll see:
- Which referred clinic generated it
- The Stripe invoice it was tied to
- The status (accrued / paid / reversed)
- Any notes from our team
If something looks off, email support@apexmentum.com with the commission ID and we'll investigate.