Connect your Stripe account
ApexMentum uses Stripe Connect for patient payments. Your clinic links its own Stripe account, money flows directly from patients to your bank, and ApexMentum keeps a small platform fee on each transaction.
Why Stripe?
- Money goes directly to you. ApexMentum never holds your funds.
- Industry-standard security. PCI compliance is handled by Stripe.
- Built-in tools. Receipts, refunds, dispute management, recurring billing.
- Works with cards from anywhere in the U.S.
Connect in 5 minutes
- From the sidebar, open 💰 Financial → Patient Payments (Stripe).
- Click Connect Stripe account.
- You'll be redirected to Stripe to either:
- Create a new Stripe account (if you don't have one), or
- Link an existing Stripe account (recommended if you already use Stripe elsewhere).
- Stripe asks for the business info it needs to comply with regulations — legal entity name, EIN or SSN, bank account for payouts, ID verification.
- Once Stripe confirms, you're redirected back to ApexMentum and your account is linked.
You'll see a green Connected badge on the Patient Payments page, plus your account status from Stripe (charges enabled, payouts enabled, details submitted).
What ApexMentum charges
ApexMentum's platform fee is 2.9% per successful patient payment. This is on top of Stripe's own card processing fees, which Stripe collects separately on each charge.
The platform fee shows up in your Stripe dashboard as a separate line on each charge. We bill it as an "application fee" — it's deducted from the patient charge before the rest is settled to your bank.
There is no platform fee on:
- Refunds
- Failed charges
- Recurring SaaS subscription fees you pay ApexMentum (those are billed separately)
What patients see
Patients pay with a card, Apple Pay, or Google Pay through a hosted Stripe checkout. Receipts come from Stripe with your clinic's branding (logo and name).
Payouts to your bank
Stripe handles payouts on a rolling schedule. New U.S. accounts typically start on a 2-day rolling payout schedule — payments from Monday land in your bank Wednesday. You can adjust this from your Stripe dashboard once you have a track record.
Troubleshooting
The Connect button takes me to Stripe but I get stuck. Stripe sometimes needs more info (e.g. additional documents to verify your business). Look for a "Continue onboarding" link in your Stripe dashboard.
Charges work but payouts don't. This usually means Stripe is still verifying your bank account. Go to your Stripe dashboard, Settings → Payouts, and check the bank account status.
I want to disconnect. Email support@apexmentum.com. We'll walk you through it — we generally only recommend disconnecting if you're switching to a different platform.